Privacy Policy

Effective date: 16 August 2026

Who is responsible for your information?

The data controller is:

Martin Fuchs trading as Ecofox Energy
Old Windsor, SL4
Email: martin@ecofoxenergy.com

Information collected through this website

When you submit an enquiry, Ecofox Energy may collect the following information:

• Your name
• Your email address
• Your postcode
• Your telephone number, if provided
• The type and manufacturer of your heat pump system
• The number of heat pumps
• Information about your system setup
• The reason for your enquiry or details of a reported fault
• Any other information you choose to include in your message

The website is provided using IONOS MyWebsite Now. IONOS SiteAnalytics also collects technical website-usage data for statistical evaluation and technical optimisation. According to IONOS, MyWebsite Now does not itself use cookies. Additional services added to the website in the future may involve further processing and this Privacy Policy will be updated where necessary.

How your information is used

Your information is used to:

• Respond to your enquiry
• Assess the requested service or reported fault
• Discuss, arrange and provide services where agreed
• Maintain relevant business and administrative records
• Protect and technically operate the website

Your information will not be used for unrelated marketing without separate permission.

Lawful basis for processing

Information submitted in connection with a service enquiry is processed where necessary to take steps at your request before entering into a contract, or to perform an agreed contract.

Some information may also be processed for Ecofox Energy’s legitimate interests in responding to enquiries, administering the business, maintaining records and protecting the website.

Where processing requires consent, you may withdraw that consent at any time by contacting martin@ecofoxenergy.com. Withdrawal does not affect processing already carried out lawfully.

Sharing your information

Personal information is not sold.

Information may be processed by IONOS as the website and email service provider. Information may also be shared with professional service providers or public authorities where this is necessary to operate the business, provide an agreed service or comply with a legal obligation.

Only the information reasonably necessary for the relevant purpose will be shared.

How long information is retained

Enquiry information is retained only for as long as reasonably necessary to respond to the enquiry, manage any resulting customer relationship and meet applicable legal, accounting or record-keeping obligations.

Information that is no longer required will be deleted or securely disposed of.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted
• Ask for processing to be restricted
• Object to certain processing
• Request the transfer of information where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact martin@ecofoxenergy.com.

You also have the right to raise a concern with the Information Commissioner’s Office at www.ico.org.uk.

Security

Reasonable technical and organisational measures are used to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to this Privacy Policy

This Privacy Policy may be updated if the website, services or data-processing practices change. The effective date shown at the top will be revised when an update is made.